SilkTravel - We organize individual excursions and tours in Kazakhstan
PERSONAL DATA PROCESSING POLICY
1. General Provisions This personal data processing policy is compiled in accordance with the requirements of the Law of the Republic of Kazakhstan dated May 21, 2013, No. 94-V "On Personal Data and Their Protection" (hereinafter referred to as the Personal Data Law) and defines the procedure for processing personal data and measures to ensure the security of personal data undertaken by Silktravel (hereinafter referred to as the Operator).
1.1. The Operator's primary goal and condition for carrying out its activities is the observance of human and civil rights and freedoms in the processing of personal data, including the protection of privacy rights, personal and family secrets.
1.2. This policy of the Operator regarding the processing of personal data (hereinafter referred to as the Policy) applies to all information that the Operator may receive about visitors to the website https://silktravel.kz.
2. Basic Concepts Used in the Policy 2.1. Automated processing of personal data — processing of personal data using computer technology.
2.2. Blocking of personal data — temporary cessation of personal data processing (except in cases where processing is necessary to clarify personal data).
2.3. Website — a set of graphical and informational materials, as well as computer programs and databases, ensuring their availability on the Internet at the network address https://silktravel.kz.
2.4. Personal data information system — a set of personal data contained in databases, and information technologies and technical means ensuring their processing.
2.5. Depersonalization of personal data — actions that make it impossible to determine, without the use of additional information, the affiliation of personal data to a specific User or other subject of personal data.
2.6. Processing of personal data — any action (operation) or set of actions (operations) performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing), retrieval, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.
2.7. Operator — a state body, municipal body, legal or natural person, independently or jointly with others, organizing and/or carrying out the processing of personal data, as well as determining the purposes of personal data processing, the composition of personal data to be processed, and the actions (operations) performed with personal data.
2.8. Personal data — any information directly or indirectly related to a specific or identifiable User of the website https://silktravel.kz.
2.9. Personal data allowed by the subject of personal data for distribution — personal data for which an unrestricted number of people have been granted access by the subject of personal data by giving consent to the processing of personal data allowed by the subject of personal data for distribution in the manner prescribed by the Personal Data Law (hereinafter referred to as personal data allowed for distribution).
2.10. User — any visitor to the website https://silktravel.kz.
2.11. Provision of personal data — actions aimed at disclosing personal data to a specific person or a specific circle of persons.
2.12. Distribution of personal data — any actions aimed at disclosing personal data to an indefinite circle of persons (transfer of personal data) or familiarizing an unlimited number of persons with personal data, including publicizing personal data in the media, placing in information and telecommunication networks, or providing access to personal data in any other way.
2.13. Cross-border transfer of personal data — transfer of personal data to the territory of a foreign state to the authority of a foreign state, a foreign natural or legal person.
2.14. Destruction of personal data — any actions that result in the irreversible destruction of personal data with the impossibility of further restoring the content of personal data in the personal data information system and/or destruction of physical media of personal data.
3. Main Rights and Obligations of the Operator
3.1. The Operator has the right to: — receive from the subject of personal data reliable information and/or documents containing personal data; — in case of withdrawal of the subject of personal data's consent to the processing of personal data, as well as the direction of a request for the termination of the processing of personal data, the Operator has the right to continue processing personal data without the consent of the subject of personal data if there are grounds specified in the Personal Data Law; — independently determine the composition and list of measures necessary and sufficient to ensure the fulfillment of the obligations provided for by the Personal Data Law and the regulatory legal acts adopted in accordance with it, unless otherwise provided by the Personal Data Law or other national laws.
3.2. The Operator is obliged to: — provide the subject of personal data, at their request, with information related to the processing of their personal data; — organize the processing of personal data in accordance with the current legislation of the Republic of Kazakhstan; — respond to inquiries and requests from subjects of personal data and their legal representatives in accordance with the requirements of the Personal Data Law; — inform the authorized body for the protection of the rights of subjects of personal data at the request of this body of the necessary information within 10 days from the date of receipt of such a request; — publish or otherwise provide unrestricted access to this Policy regarding the processing of personal data; — take legal, organizational, and technical measures to protect personal data from unauthorized or accidental access, destruction, alteration, blocking, copying, provision, distribution of personal data, as well as from other unlawful actions with respect to personal data; — cease the transfer (distribution, provision, access) of personal data, cease processing, and destroy personal data in the manner and cases provided for by the Personal Data Law; — fulfill other obligations provided for by the Personal Data Law.
4. Main Rights and Obligations of Personal Data Subjects
4.1. Personal data subjects have the right to: — receive information relating to the processing of their personal data, except in cases provided for by national laws. The information is provided to the subject of personal data by the Operator in an accessible form and should not contain personal data relating to other subjects of personal data, except in cases where there are legal grounds for disclosing such personal data. The list of information and the procedure for obtaining it are established by the Personal Data Law; — request the operator to clarify their personal data, block or destroy them if the personal data are incomplete, outdated, inaccurate, unlawfully obtained, or not necessary for the stated purpose of processing, as well as to take measures provided by law to protect their rights; — put forward the condition of prior consent when processing personal data for the purpose of promoting goods, works, and services on the market; — withdraw consent to the processing of personal data, as well as send a request for the termination of the processing of personal data; — appeal to the authorized body for the protection of the rights of personal data subjects or to a court against unlawful actions or inaction of the Operator when processing their personal data; — exercise other rights provided for by the legislation of the Republic of Kazakhstan.
4.2. Personal data subjects are obliged to: — provide the Operator with reliable data about themselves; — inform the Operator about the clarification (updating, changing) of their personal data.
4.3. Persons who have provided the Operator with false information about themselves or information about another personal data subject without the latter's consent are liable in accordance with the legislation of the Republic of Kazakhstan.
5. Principles of Personal Data Processing
5.1. The processing of personal data is carried out on a legal and fair basis.
5.2. The processing of personal data is limited to achieving specific, pre-defined, and lawful purposes. Processing of personal data incompatible with the purposes of collecting personal data is not allowed.
5.3. It is not allowed to combine databases containing personal data, the processing of which is carried out for purposes incompatible with each other.
5.4. Only personal data that meet the purposes of their processing are subject to processing.
5.5. The content and scope of personal data processed correspond to the stated purposes of processing. The processing of personal data that is excessive in relation to the stated purposes of their processing is not allowed.
5.6. The accuracy of personal data, their sufficiency, and, in necessary cases, their relevance to the purposes of personal data processing are ensured during the processing of personal data. The Operator takes the necessary measures and/or ensures that they are taken to delete or clarify incomplete or inaccurate data.
5.7. Personal data is stored in a form that allows determining the subject of personal data no longer than required by the purposes of personal data processing, unless the period for storing personal data is established by national law, a contract, in which the subject of personal data is a party, beneficiary, or guarantor. Processed personal data are destroyed or depersonalized upon achieving the purposes of processing or in case of loss of the need to achieve these purposes unless otherwise provided by national law.
6. Purposes of Personal Data Processing Purpose of Processing
Providing the User with access to the services, information, and/or materials contained on the website.
Personal Data
7. Conditions for Processing Personal Data
7.1. The processing of personal data is carried out with the consent of the subject of personal data for the processing of their personal data.
7.2. The processing of personal data is necessary for achieving the goals stipulated by an international treaty of the Republic of Kazakhstan or by law, for the fulfillment of the functions, powers, and obligations imposed on the operator by the legislation of the Republic of Kazakhstan.
7.3. The processing of personal data is necessary for the administration of justice, the execution of a judicial act, or an act of another authority or official to be executed in accordance with the legislation of the Republic of Kazakhstan on enforcement proceedings.
7.4. The processing of personal data is necessary for the performance of a contract to which the subject of personal data is a party, a beneficiary, or a guarantor, as well as for the conclusion of a contract at the initiative of the subject of personal data or a contract under which the subject of personal data will be a beneficiary or guarantor.
7.5. The processing of personal data is necessary for the realization of the legitimate interests of the operator or third parties, or for achieving socially significant goals, provided that this does not violate the rights and freedoms of the subject of personal data.
7.6. The processing of personal data is carried out when the subject of personal data has provided access to an unlimited circle of persons or upon their request (hereinafter referred to as publicly available personal data).
7.7. The processing of personal data is carried out when the data is subject to publication or mandatory disclosure in accordance with federal law.
8. Procedure for the Collection, Storage, Transfer, and Other Types of Processing of Personal Data
The security of personal data processed by the operator is ensured by implementing legal, organizational, and technical measures necessary to fully comply with the requirements of the current legislation in the field of personal data protection.
8.1. The operator ensures the safekeeping of personal data and takes all possible measures to prevent unauthorized access to personal data.
8.2. The personal data of the user will never, under any circumstances, be transferred to third parties, except in cases related to the fulfillment of current legislation or if the subject of personal data has given consent to the operator to transfer data to a third party for the fulfillment of obligations under a civil contract.
8.3. If inaccuracies in personal data are identified, the user may update them independently by sending the operator a notification to the operator’s email address at info@silktravel.kz, marked "Updating personal data."
8.4. The duration of personal data processing is determined by the achievement of the purposes for which the personal data was collected unless otherwise provided by contract or current legislation.
The user may at any time revoke their consent to the processing of personal data by sending a notification to the operator via email at info@silktravel.kz, marked "Revocation of consent to personal data processing."
8.5. All information collected by third-party services, including payment systems, communication tools, and other service providers, is stored and processed by these persons (operators) in accordance with their user agreements and privacy policies. The subject of personal data should familiarize themselves with these documents. The operator is not responsible for the actions of third parties, including service providers mentioned in this paragraph.
8.6. Restrictions established by the subject of personal data on the transfer (except for providing access), as well as on the processing or conditions of processing (except for access) of personal data permitted for distribution, do not apply in cases of processing personal data for state, public, and other public interests as determined by the legislation of the Republic of Kazakhstan.
8.7. The operator ensures the confidentiality of personal data during its processing.
8.8. The operator stores personal data in a form that allows identifying the subject of personal data no longer than required by the purposes of personal data processing unless the storage period of personal data is established by federal law, a contract, to which the subject of personal data is a party, a beneficiary, or a guarantor.
8.9. The condition for the termination of personal data processing may be the achievement of the purposes for which the personal data was processed, the expiration of the subject's consent, the revocation of consent by the subject of personal data, or a demand to cease the processing of personal data, as well as the identification of unlawful processing of personal data.
9. List of Actions Performed by the Operator with the Received Personal Data
9.1. The operator collects, records, systematizes, accumulates, stores, clarifies (updates, modifies), extracts, uses, transfers (distributes, provides access), anonymizes, blocks, deletes, and destroys personal data.
9.2. The operator carries out automated processing of personal data, receiving and/or transmitting the obtained information via information and telecommunication networks or without them.
10. Cross-Border Transfer of Personal Data
10.1. Before starting the activity of cross-border transfer of personal data, the operator is obliged to notify the authorized body for the protection of the rights of personal data subjects about its intention to carry out the cross-border transfer of personal data (such notification is sent separately from the notification of intention to process personal data).
10.2. Before submitting the above notification, the operator must obtain relevant information from the authorities of a foreign state, foreign individuals, and foreign legal entities to whom the cross-border transfer of personal data is planned.
11. Confidentiality of Personal Data
The operator and other persons who have access to personal data are obliged not to disclose or distribute personal data to third parties without the consent of the subject of personal data, unless otherwise provided by federal law.
12. Final Provisions
12.1. The user may obtain any clarification on issues of interest regarding the processing of their personal data by contacting the operator via email at info@silktravel.kz.
12.2. Any changes to the operator’s personal data processing policy will be reflected in this document. The policy is valid indefinitely until replaced by a new version.
12.3. The current version of the policy is freely available on the Internet at https://silktravel.kz/privacy.
1. General Provisions This personal data processing policy is compiled in accordance with the requirements of the Law of the Republic of Kazakhstan dated May 21, 2013, No. 94-V "On Personal Data and Their Protection" (hereinafter referred to as the Personal Data Law) and defines the procedure for processing personal data and measures to ensure the security of personal data undertaken by Silktravel (hereinafter referred to as the Operator).
1.1. The Operator's primary goal and condition for carrying out its activities is the observance of human and civil rights and freedoms in the processing of personal data, including the protection of privacy rights, personal and family secrets.
1.2. This policy of the Operator regarding the processing of personal data (hereinafter referred to as the Policy) applies to all information that the Operator may receive about visitors to the website https://silktravel.kz.
2. Basic Concepts Used in the Policy 2.1. Automated processing of personal data — processing of personal data using computer technology.
2.2. Blocking of personal data — temporary cessation of personal data processing (except in cases where processing is necessary to clarify personal data).
2.3. Website — a set of graphical and informational materials, as well as computer programs and databases, ensuring their availability on the Internet at the network address https://silktravel.kz.
2.4. Personal data information system — a set of personal data contained in databases, and information technologies and technical means ensuring their processing.
2.5. Depersonalization of personal data — actions that make it impossible to determine, without the use of additional information, the affiliation of personal data to a specific User or other subject of personal data.
2.6. Processing of personal data — any action (operation) or set of actions (operations) performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing), retrieval, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.
2.7. Operator — a state body, municipal body, legal or natural person, independently or jointly with others, organizing and/or carrying out the processing of personal data, as well as determining the purposes of personal data processing, the composition of personal data to be processed, and the actions (operations) performed with personal data.
2.8. Personal data — any information directly or indirectly related to a specific or identifiable User of the website https://silktravel.kz.
2.9. Personal data allowed by the subject of personal data for distribution — personal data for which an unrestricted number of people have been granted access by the subject of personal data by giving consent to the processing of personal data allowed by the subject of personal data for distribution in the manner prescribed by the Personal Data Law (hereinafter referred to as personal data allowed for distribution).
2.10. User — any visitor to the website https://silktravel.kz.
2.11. Provision of personal data — actions aimed at disclosing personal data to a specific person or a specific circle of persons.
2.12. Distribution of personal data — any actions aimed at disclosing personal data to an indefinite circle of persons (transfer of personal data) or familiarizing an unlimited number of persons with personal data, including publicizing personal data in the media, placing in information and telecommunication networks, or providing access to personal data in any other way.
2.13. Cross-border transfer of personal data — transfer of personal data to the territory of a foreign state to the authority of a foreign state, a foreign natural or legal person.
2.14. Destruction of personal data — any actions that result in the irreversible destruction of personal data with the impossibility of further restoring the content of personal data in the personal data information system and/or destruction of physical media of personal data.
3. Main Rights and Obligations of the Operator
3.1. The Operator has the right to: — receive from the subject of personal data reliable information and/or documents containing personal data; — in case of withdrawal of the subject of personal data's consent to the processing of personal data, as well as the direction of a request for the termination of the processing of personal data, the Operator has the right to continue processing personal data without the consent of the subject of personal data if there are grounds specified in the Personal Data Law; — independently determine the composition and list of measures necessary and sufficient to ensure the fulfillment of the obligations provided for by the Personal Data Law and the regulatory legal acts adopted in accordance with it, unless otherwise provided by the Personal Data Law or other national laws.
3.2. The Operator is obliged to: — provide the subject of personal data, at their request, with information related to the processing of their personal data; — organize the processing of personal data in accordance with the current legislation of the Republic of Kazakhstan; — respond to inquiries and requests from subjects of personal data and their legal representatives in accordance with the requirements of the Personal Data Law; — inform the authorized body for the protection of the rights of subjects of personal data at the request of this body of the necessary information within 10 days from the date of receipt of such a request; — publish or otherwise provide unrestricted access to this Policy regarding the processing of personal data; — take legal, organizational, and technical measures to protect personal data from unauthorized or accidental access, destruction, alteration, blocking, copying, provision, distribution of personal data, as well as from other unlawful actions with respect to personal data; — cease the transfer (distribution, provision, access) of personal data, cease processing, and destroy personal data in the manner and cases provided for by the Personal Data Law; — fulfill other obligations provided for by the Personal Data Law.
4. Main Rights and Obligations of Personal Data Subjects
4.1. Personal data subjects have the right to: — receive information relating to the processing of their personal data, except in cases provided for by national laws. The information is provided to the subject of personal data by the Operator in an accessible form and should not contain personal data relating to other subjects of personal data, except in cases where there are legal grounds for disclosing such personal data. The list of information and the procedure for obtaining it are established by the Personal Data Law; — request the operator to clarify their personal data, block or destroy them if the personal data are incomplete, outdated, inaccurate, unlawfully obtained, or not necessary for the stated purpose of processing, as well as to take measures provided by law to protect their rights; — put forward the condition of prior consent when processing personal data for the purpose of promoting goods, works, and services on the market; — withdraw consent to the processing of personal data, as well as send a request for the termination of the processing of personal data; — appeal to the authorized body for the protection of the rights of personal data subjects or to a court against unlawful actions or inaction of the Operator when processing their personal data; — exercise other rights provided for by the legislation of the Republic of Kazakhstan.
4.2. Personal data subjects are obliged to: — provide the Operator with reliable data about themselves; — inform the Operator about the clarification (updating, changing) of their personal data.
4.3. Persons who have provided the Operator with false information about themselves or information about another personal data subject without the latter's consent are liable in accordance with the legislation of the Republic of Kazakhstan.
5. Principles of Personal Data Processing
5.1. The processing of personal data is carried out on a legal and fair basis.
5.2. The processing of personal data is limited to achieving specific, pre-defined, and lawful purposes. Processing of personal data incompatible with the purposes of collecting personal data is not allowed.
5.3. It is not allowed to combine databases containing personal data, the processing of which is carried out for purposes incompatible with each other.
5.4. Only personal data that meet the purposes of their processing are subject to processing.
5.5. The content and scope of personal data processed correspond to the stated purposes of processing. The processing of personal data that is excessive in relation to the stated purposes of their processing is not allowed.
5.6. The accuracy of personal data, their sufficiency, and, in necessary cases, their relevance to the purposes of personal data processing are ensured during the processing of personal data. The Operator takes the necessary measures and/or ensures that they are taken to delete or clarify incomplete or inaccurate data.
5.7. Personal data is stored in a form that allows determining the subject of personal data no longer than required by the purposes of personal data processing, unless the period for storing personal data is established by national law, a contract, in which the subject of personal data is a party, beneficiary, or guarantor. Processed personal data are destroyed or depersonalized upon achieving the purposes of processing or in case of loss of the need to achieve these purposes unless otherwise provided by national law.
6. Purposes of Personal Data Processing Purpose of Processing
Providing the User with access to the services, information, and/or materials contained on the website.
Personal Data
- Surname, first name, patronymic
- Email address
- Phone numbers
- Law of the Republic of Kazakhstan dated May 21, 2013, No. 94-V "On Personal Data and Their Protection"
- Collection, recording, systematization, accumulation, storage, destruction, and depersonalization of personal data.
7. Conditions for Processing Personal Data
7.1. The processing of personal data is carried out with the consent of the subject of personal data for the processing of their personal data.
7.2. The processing of personal data is necessary for achieving the goals stipulated by an international treaty of the Republic of Kazakhstan or by law, for the fulfillment of the functions, powers, and obligations imposed on the operator by the legislation of the Republic of Kazakhstan.
7.3. The processing of personal data is necessary for the administration of justice, the execution of a judicial act, or an act of another authority or official to be executed in accordance with the legislation of the Republic of Kazakhstan on enforcement proceedings.
7.4. The processing of personal data is necessary for the performance of a contract to which the subject of personal data is a party, a beneficiary, or a guarantor, as well as for the conclusion of a contract at the initiative of the subject of personal data or a contract under which the subject of personal data will be a beneficiary or guarantor.
7.5. The processing of personal data is necessary for the realization of the legitimate interests of the operator or third parties, or for achieving socially significant goals, provided that this does not violate the rights and freedoms of the subject of personal data.
7.6. The processing of personal data is carried out when the subject of personal data has provided access to an unlimited circle of persons or upon their request (hereinafter referred to as publicly available personal data).
7.7. The processing of personal data is carried out when the data is subject to publication or mandatory disclosure in accordance with federal law.
8. Procedure for the Collection, Storage, Transfer, and Other Types of Processing of Personal Data
The security of personal data processed by the operator is ensured by implementing legal, organizational, and technical measures necessary to fully comply with the requirements of the current legislation in the field of personal data protection.
8.1. The operator ensures the safekeeping of personal data and takes all possible measures to prevent unauthorized access to personal data.
8.2. The personal data of the user will never, under any circumstances, be transferred to third parties, except in cases related to the fulfillment of current legislation or if the subject of personal data has given consent to the operator to transfer data to a third party for the fulfillment of obligations under a civil contract.
8.3. If inaccuracies in personal data are identified, the user may update them independently by sending the operator a notification to the operator’s email address at info@silktravel.kz, marked "Updating personal data."
8.4. The duration of personal data processing is determined by the achievement of the purposes for which the personal data was collected unless otherwise provided by contract or current legislation.
The user may at any time revoke their consent to the processing of personal data by sending a notification to the operator via email at info@silktravel.kz, marked "Revocation of consent to personal data processing."
8.5. All information collected by third-party services, including payment systems, communication tools, and other service providers, is stored and processed by these persons (operators) in accordance with their user agreements and privacy policies. The subject of personal data should familiarize themselves with these documents. The operator is not responsible for the actions of third parties, including service providers mentioned in this paragraph.
8.6. Restrictions established by the subject of personal data on the transfer (except for providing access), as well as on the processing or conditions of processing (except for access) of personal data permitted for distribution, do not apply in cases of processing personal data for state, public, and other public interests as determined by the legislation of the Republic of Kazakhstan.
8.7. The operator ensures the confidentiality of personal data during its processing.
8.8. The operator stores personal data in a form that allows identifying the subject of personal data no longer than required by the purposes of personal data processing unless the storage period of personal data is established by federal law, a contract, to which the subject of personal data is a party, a beneficiary, or a guarantor.
8.9. The condition for the termination of personal data processing may be the achievement of the purposes for which the personal data was processed, the expiration of the subject's consent, the revocation of consent by the subject of personal data, or a demand to cease the processing of personal data, as well as the identification of unlawful processing of personal data.
9. List of Actions Performed by the Operator with the Received Personal Data
9.1. The operator collects, records, systematizes, accumulates, stores, clarifies (updates, modifies), extracts, uses, transfers (distributes, provides access), anonymizes, blocks, deletes, and destroys personal data.
9.2. The operator carries out automated processing of personal data, receiving and/or transmitting the obtained information via information and telecommunication networks or without them.
10. Cross-Border Transfer of Personal Data
10.1. Before starting the activity of cross-border transfer of personal data, the operator is obliged to notify the authorized body for the protection of the rights of personal data subjects about its intention to carry out the cross-border transfer of personal data (such notification is sent separately from the notification of intention to process personal data).
10.2. Before submitting the above notification, the operator must obtain relevant information from the authorities of a foreign state, foreign individuals, and foreign legal entities to whom the cross-border transfer of personal data is planned.
11. Confidentiality of Personal Data
The operator and other persons who have access to personal data are obliged not to disclose or distribute personal data to third parties without the consent of the subject of personal data, unless otherwise provided by federal law.
12. Final Provisions
12.1. The user may obtain any clarification on issues of interest regarding the processing of their personal data by contacting the operator via email at info@silktravel.kz.
12.2. Any changes to the operator’s personal data processing policy will be reflected in this document. The policy is valid indefinitely until replaced by a new version.
12.3. The current version of the policy is freely available on the Internet at https://silktravel.kz/privacy.