Privacy Policy and Cookies

1. Who we are

This website is operated by Silk Travel (Tesla Service LLP), Almaty, Kazakhstan (the “Operator”). Contact for any privacy question: info@silktravel.kz, +7 (701) 740-00-33.

2. What data we collect

Only what you type into our forms: first and last name, phone or WhatsApp number, e-mail address, travel dates, number of travellers, the tour you are interested in and your message. To answer you and protect the forms from spam we also record the page address, the traffic source (for example the website or campaign you came from) and your IP address when you send a form.

3. Why we use it

To reply to your request, prepare a route and a price, and organise your tour. With your consent to analytics cookies we also measure which pages and forms bring requests, so we can improve the site and our advertising. We do not sell your data.

4. Legal basis

We process personal data in line with the Law of the Republic of Kazakhstan “On Personal Data and Their Protection” (No. 94-V of 21 May 2013). For visitors from the EU and UK we rely on your consent (cookies) and on taking steps at your request before a contract (form requests).

5. Where it goes

Form data is saved on our server and sent to our e-mail inbox and team messenger. If you choose WhatsApp or Telegram, the message travels through those services, which have their own privacy policies. The route maps load tiles from OpenStreetMap, whose servers receive your IP address when a map is shown. Analytics providers (see Cookies) may process data outside Kazakhstan, which is a cross-border transfer; it happens only after you accept cookies. We do not pass data to other third parties except where the law requires it or where it is needed to carry out your tour (for example, a hotel or a local partner).

6. How long we keep it

For as long as needed to handle your request and the tour, and then for the period required by law. After that it is deleted or anonymised.

7. Your rights

You can ask what data we hold about you, ask us to correct, block or delete it, withdraw your consent, or complain to the authorised body or a court. Write to info@silktravel.kz with the subject “Updating personal data” or “Revocation of consent to personal data processing”.

8. Cookies and analytics

The site works without cookies. Only technical browser storage is used by default (for example, to remember your cookie choice and the page-transition animation). If you press Accept in the cookie banner, we load:

• Google Tag Manager (Google), a container that manages measurement tags;
• Yandex Metrika (Yandex), visit statistics and click maps, without session recording;
• Meta Pixel (Meta), which measures advertising results.

If you press Decline, none of these are loaded. You can change your choice at any time with “Cookie settings” in the footer. Embedded YouTube videos load in privacy-enhanced mode and only after you press play.

9. Changes

We may update this page; the date at the top shows the latest version.